TECHNICAL GUIDANCE KIPAM (INDEPENDENT COMMITTEE OF DRINKING WATER CUSTOMERS) DKI JAKARTA.

TECHNICAL GUIDANCE KIPAM (INDEPENDENT COMMITTEE OF DRINKING WATER CUSTOMERS) DKI JAKARTA.

Taking place at the House of Arsonia Tulip on Tuesday, December 21, 2021, the DKI Jakarta PAM Regulatory Agency held Technical Guidance to the DKI Jakarta Drinking Water Customer Independent Committee (KIPAM). The event also invited representatives from PAM JAYA, the operator, namely PT. Aetra Air Jakarta and PT. PALYJA. As we know, Jakarta is divided into two parts for drinking water services, into West and East, the area that provides piped drinking water services is on the East side of DKI Jakarta and PT. PALYJA which serves the West side of DKI Jakarta. The event was opened by Mr. Subekti as the Chair of the DKI Jakarta Drinking Water Service Regulatory Agency (BRPAM) as well as giving remarks and explanations related to the Position, Functions, Duties and Authorities of the DKI Jakarta Drinking Water Service Regulatory Agency as an Independent Agency formed by the DKI Jakarta Provincial Government which is regulated by Governor Regulation Number 118 of 2011 concerning the DKI Jakarta Drinking Water Service Regulatory Agency. On that occasion, Mr. Subekti also gave an explanation regarding the existing conditions and the addition of drinking water production capacity in DKI Jakarta and an overview of the drinking water cycle in DKI Jakarta. The next speech was given by Mrs. Endang as a Member of the Legal Affairs and Customer Service Public Relations Division. In her remarks, Mrs. Endang explained that this Technical Guidance (Bimtek) event aims to provide knowledge to KIPAM members about piped drinking water, procedures for receiving and accommodating complaints from drinking water customers in the area they are located and coordinating these complaints to the competent authorities such as Water Operators. drink, PAM JAYA or BRPAM. It is intended that customer complaints and problems are communicated and coordinated effectively and efficiently so that customer complaints are handled better quickly. Mrs. Endang advised all KIPAM members that communication and coordination with operators is very necessary in overcoming complaints from drinking water customers in order to accelerate the improvement of drinking water distribution problems to customers in the field. This meeting is expected to further improve communication, coordination and friendship between customers and operator partners so that they can synergize in solving problems related to drinking water supply in DKI Jakarta. this is in line with the function of the Regulatory Body in maintaining the balance of interests between the community, the parties who cooperate with other agencies / agencies in the context of providing drinking water services in DKI Jakarta.

At the event, KIPAM members who participated in the technical guidance were also given the opportunity to have a dialogue, ask questions or provide direct input to the representatives of the Drinking Water Operators who were presenters. Several customer complaints submitted by KIPAM members were still dominated by complaints of urination, dead water and water quality which was sometimes cloudy and smelly so that it did not meet the standards of Permenkes No. 492 of 2010 concerning the requirements for drinking water quality. Inquiries, entries, and customer complaints that come in are immediately responded to by operator representatives and coordinate directly to the relevant divisions. After finishing the question and answer session and dialogue, the event continued with lunch together while making friends and carrying out worship (Ishoma)

The event took place in an orderly and solemn manner and implemented strict Prokes standards according to government regulations and finished at 14.00 WIB.


Unduh